Welcome to Krissyanne Designs! Below is a list of Frequently Asked Questions along with their answers. If you do not see the answer to your question here, please feel free to send an
Last Updated: August 29, 2015
If you want to see everything on the site that is currently in stock, please select the "
There are times when I will list single items at a time in larger quantities, such as some monthly kits. When I do large stockings of single items like this, I will announce the restocking in the
Current turnaround time for all in-stock stickers is 1-2 weeks. This is processing time and does not include transit time, so please keep that in mind when purchasing time-sensitive items.
This means all items in my sticker shop are already printed and cut and ready to be shipped to you when you place your order. Please keep in mind that while all products are ready to be shipped, that does not mean they will necessarily ship right away. We still have to take into account the time it takes to pull, pack and prepare all orders for shipment, which is why the current turnaround time is approximately 1-2 weeks.
This question is asked a lot due to the type of sticker paper, and while I haven't tried all pens out there, I have found that most permanent markers will work nicely on the paper. Pilot Ultra Fine Permanent Markers are my favorite, but others that work are Le Pen Permanent, Sharpie Ultra Fine/Extra Fine Permanent, Staedtler Lumocolor Permanent and Slick Writers. Most of these pens can be found on Amazon or in the drafting section of larger craft stores.
I base all restockings on what is requested using the "email when back in stock" feature on the site. This tells me how many people are requesting what sets and gives me an idea of what sets are the most wanted at any given time. Be sure to add your name to the email list for the item(s) that you want to ensure they get bumped up the list!
When something you were interested does come back in stock, you will receive an email that it is back in stock. If, however, that item goes back out of stock before you had a chance to purchase it, you will need to sign up for emails again for the next time they restock. This is to ensure you don't get spammed in the future if you were able to snag the item(s) you were looking for.
There are times when something that is currently out of stock has to be returned to inventory, such as if someone cancels an order. Unfortunately, the system sees even one item added to stock as the item being back in stock, so it sends the alert email. I apologize for any inconvenience this may cause.
Generally speaking, due to the volume of orders received and the workflow currently used for pulling, packing and shipping orders, I cannot combine orders. There are times I am able to do so, but if I do, your order will always ship with the most recent order that you've placed, which will delay your first order.
I can generally add one or two items to your order with no problem provided the item(s) you are looking for are *in stock* at the time. Because everything in my shop is ready to ship, I can't add to your order unless it is something that is currently printed, cut and listed in the shop.
Additionally, because of the ready to ship nature of the site, I generally cannot take requests to change colors on items once you have placed your order. Please contact me prior to placing your order if you have a similar request.
To ensure your order is received quickly and accurately, we cannot split shipments at this time. If there is something in your order that you would like to ship more quickly than the other items, please email prior to placing your order and plan to place two separate orders.
If you've never ordered and you would like a good variety of stickers, I strongly recommend purchasing a grab bag, which are almost always available on the site. This will give you a variety of stickers and a good idea of what to expect for future orders.
You may also notice that one order went through a different sort facility than a previous order. This may seem strange, especially if you live in Houston, TX and your order is being sorted in Oklahoma City, OK. I am not sure how USPS works on the inside, but I do know they have their reasons for everything and are working hard on getting your item(s) to you as quickly as they can.
In the event that your package hasn't shown movement over a long period of time (7 or more business days), please feel free to email me and I will see what I can do.
As always, there are times when I can provide exceptions to all of these, but unfortunately I cannot handle all requests. With the fluctuating volume of orders as well as my up and down schedule at work, there are times when I feel I can take quick requests or can do something out of the norm, but generally speaking, I have to follow my set of procedures to ensure everything gets to you quickly, with the great quality you have come to expect, and most importantly, correct. Please don't ever hesitate to send me an email, but please understand that while I wish I could, I can't say yes to all requests.
If you have any questions that I didn't answer here, please feel free to ask in the comments or send me an email to email@example.com. Thank you so much for being so amazing and supportive! I love having you here and hope you plan on staying a while.